Your purchase is processed in the order in which it is received. Your order is processed within 24-48 business hours of receipt other than holidays and special sales.
Shipping Priority or First Class
Orders are shipped priority to your location through UPS or USPS. You will receive a tracking number via e-mail once processed.
Estimated Shipping Times
We ship from California to anywhere in the United States. UPS and USPS Priority shipping is listed as 1-3 business days from when the carrier receives it; however, delays may occasionally occur from the carrier.
Total shipping time will typically be between 2-5 business days when processing is included. However, we do not guarantee delivery times.
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I Exchange?
- Please reach out to firstname.lastname@example.org and enter your order number and email address to start and explain issues as why an exchange is being requested
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are Exchangeable?
- Within 7 days from the date of purchase
- In unused and re-sellable condition
- In the original packaging with all the tags intact
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date. Email: email@example.com
What are the refund options?
The following refund options are supported in situations that fall under our policy:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request. or email us at: firstname.lastname@example.org
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.